FAQs
Find answers to common questions about orders, shipping, returns, products and warranty support.
Order Status
How do I track my order?
After your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear on the carrier website.
What should I do if my package is marked as delivered but I cannot find it?
Check your mailbox, front door, building reception, parcel locker, neighbors and local carrier office. If the package still cannot be located, contact support@warsun.com.
What if I received a damaged, incomplete or incorrect order?
Contact support@warsun.com within 7 days of delivery. Include your order number and clear photos or videos of the product, packaging, shipping label and issue.
Shipping & Delivery
How much does shipping cost?
WARSUN offers free standard shipping with no minimum purchase to supported destinations. Any duties, taxes, VAT or brokerage charges are separate and will be shown or collected where applicable.
Do you ship internationally?
Available shipping destinations are shown at checkout. Some products may be subject to destination, carrier or local shipping restrictions.
Will I need to pay customs duties or taxes?
Customs duties, import taxes, VAT, brokerage fees or other local charges may apply to international orders. These charges are determined by the local customs authority and are the customer's responsibility unless otherwise stated at checkout.
Returns & Refunds
How do I start a return?
Email support@warsun.com before sending your return. Include your order number, the item, the reason for the return and photos or videos when applicable. Do not send the item until you receive approval and return instructions.
Who pays for return shipping?
For approved returns involving a defective, damaged, incomplete or incorrect item, WARSUN will provide return instructions and, when required, a prepaid return label. For returns not caused by a product issue, the customer may be responsible for return shipping.
When will I receive my refund?
After your return is received and inspected, approved refunds will be issued to the original payment method within 10 business days. Your payment provider may require additional processing time.
Products & Warranty
What warranty support does WARSUN provide?
Warranty coverage varies by product. Please review the product page or WARSUN warranty policy for the applicable coverage, conditions and exclusions.
How can I contact WARSUN support?
Email support@warsun.com or call +1 (626) 816-7469. Include your order number, product model and a clear description of the issue.
Have a different question?
Send us a message and our support team will be happy to assist you.