Privacy Policy
At WARSUN, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy. We are fully committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European customers and other relevant privacy regulations worldwide.
6.1 Information We Collect
To provide you with the best shopping experience and improve our services, WARSUN collects various types of information from you. The information we collect can be broadly categorized into two types: personal information and non-personal information.
6.1.1 Personal Information
Personal information refers to any data that can identify you as an individual. When you engage with our website or services, we may collect the following personal information:
Contact Information: This includes your name, email address, phone number, and mailing address. We collect this information when you place an order, subscribe to our newsletter, or contact us for support.
Payment Information: To process your purchases, we collect payment information such as your credit or debit card number, PayPal account details, and billing address. Payment information is collected securely through our payment gateway and is never stored directly on our servers.
Account Information: If you create an account on our website, we collect your username, password, and other preferences associated with your account.
Order Information: When you place an order, we collect details about the products you purchase, including product names, quantities, and any other relevant details necessary to fulfill your order.
Shipping Information: This includes your shipping address and any specific delivery instructions you provide when placing an order.
Communication Information: If you contact our customer support team or communicate with us through email, social media, or other channels, we may collect the details of those communications.
6.1.2 Non-Personal Information
Non-personal information is any data that cannot directly identify you. This type of information is collected automatically as you navigate through our website:
Usage Data: We collect information about how you interact with our website, including the pages you visit, the time and date of your visit, the time spent on each page, and other diagnostic data.
Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: Our website uses cookies, pixels, and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device and help us understand how you use our website. You can control the use of cookies through your browser settings.
6.2 How We Use Your Information
WARSUN uses the information we collect from you to provide and improve our services, fulfill orders, and communicate with you. Specifically, we use your information for the following purposes:
Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, including shipping your products, processing payments, and providing order confirmation and shipping updates.
Customer Support: We use your contact and communication information to respond to your inquiries, resolve issues, and provide technical support. This helps us ensure that you have a positive experience with our products and services.
Marketing and Promotions: With your consent, we use your email address and other contact information to send you promotional offers, newsletters, and updates about new products and services. You can opt out of these communications at any time by clicking the "unsubscribe" link in the email or contacting us directly.
Account Management: If you create an account on our website, we use your account information to manage your account, process orders, and provide personalized recommendations based on your purchase history.
Website Improvement: We use non-personal information, such as usage data and cookies, to analyze website performance and user behavior. This helps us improve the design, functionality, and content of our website to better serve our customers.
Legal Compliance: In certain cases, we may use your personal information to comply with legal obligations, such as tax regulations, fraud prevention, and data security requirements.
6.3 Sharing of Your Information
WARSUN does not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:
Service Providers: We may share your personal information with third-party service providers who assist us with various aspects of our business operations. This includes payment processing, order fulfillment, shipping, marketing, and website analytics. These service providers are contractually obligated to protect your personal information and use it only for the purpose of providing services to WARSUN.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request (e.g., a subpoena, court order, or government investigation). We may also share your information to protect the rights, property, or safety of WARSUN, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of WARSUN or its assets, your personal information may be transferred to the new owners as part of the transaction. We will notify you of any such changes and provide you with the option to opt out if you do not want your information to be transferred.
6.4 Data Security
WARSUN takes the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
SSL Encryption: All sensitive data, such as payment information, is transmitted securely using SSL (Secure Socket Layer) encryption, which ensures that your personal information is protected during transmission.
Access Control: We limit access to your personal information to authorized personnel who need it to perform their job duties. These individuals are subject to strict confidentiality obligations and are trained in data protection best practices.
Regular Security Audits: We regularly review our security practices and systems to identify and address any potential vulnerabilities. Our website is hosted on secure servers, and we work with reputable security vendors to ensure our data protection measures meet the highest standards.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
6.5 Your Data Protection Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights include:
Right to Access: You have the right to request access to the personal information we hold about you. This includes details on how your information is used, who it has been shared with, and the purpose of its collection.
Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure: In certain circumstances, you may request that we delete your personal information. This is also known as the "right to be forgotten." However, there may be legal or regulatory reasons why we cannot comply with such a request (e.g., if we are required to retain the information for tax purposes).
Right to Restrict Processing: You have the right to request that we limit the use of your personal information in certain situations, such as if you believe the information is inaccurate or if you object to its processing.
Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal information, particularly for marketing purposes. If you object, we will stop processing your information for those purposes.
Right to Withdraw Consent: If you have given us consent to use your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal of consent.
To exercise any of these rights, please contact us at support@warsun.com. We will respond to your request within 30 days.
6.6 Cookies and Tracking Technologies
WARSUN uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Below is a detailed explanation of how we use cookies:
What Are Cookies?: Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and actions over time, such as login details, language settings, and items added to your shopping cart.
Types of Cookies We Use:
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- Essential Cookies: These cookies are necessary for the proper functioning of our website. They allow you to navigate our site and use essential features, such as accessing secure areas.
- Performance Cookies: We use performance cookies to collect information about how visitors use our website. This data helps us improve the performance and functionality of the site.
- Marketing Cookies: Marketing cookies are used to deliver advertisements that are relevant to you. These cookies track your browsing behavior across different websites and are used by advertising networks to build profiles and deliver targeted ads.
How to Manage Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.
6.7 Third-Party Links
Our website may contain links to third-party websites or services. Please be aware that WARSUN is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
6.8 Children’s Privacy
WARSUN does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at support@warsun.com. We will take steps to delete the information as soon as possible.
6.9 Changes to This Privacy Policy
WARSUN reserves the right to update this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
6.10 Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
WARSUN
2125 Gateway Blvd, Hebron, KY, United States, 41048
Phone: 001-8594850550-5601
Email: support@warsun.com