Privacy policy
WARSUN operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a secure and reliable shopping experience. This Privacy Policy explains how WARSUN collects, uses, discloses, and protects personal information when you visit our website, use our services, place an order, contact us, or otherwise interact with us.
WARSUN is powered by Shopify, which enables us to operate our online store and provide our services to you.
Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.
Depending on how you interact with WARSUN, we may collect or process the following types of personal information:
Contact information, such as your name, billing address, shipping address, phone number, and email address.
Order and transaction information, such as products you view, purchase, return, or request support for, order number, payment status, shipping details, delivery status, and purchase history.
Payment information, such as payment method, payment confirmation, billing details, and transaction records. Payment card information is processed by our payment providers and Shopify. WARSUN does not directly store full credit card numbers.
Account information, such as username, password, account preferences, saved addresses, and account activity if you create a customer account.
Customer support information, such as messages, emails, photos, videos, product issue details, warranty requests, return requests, refund requests, or other information you provide when contacting us.
Device and usage information, such as IP address, browser type, device type, operating system, referring pages, pages visited, time spent on the website, cookies, and similar tracking technologies.
Marketing and communication information, such as your email subscription status, marketing preferences, communication history, and responses to promotional messages.
How We Collect Personal Information
We may collect personal information from the following sources:
Directly from you when you place an order, create an account, contact us, submit a form, request support, subscribe to marketing, or otherwise provide information to us.
Automatically when you visit or use our website, including through cookies, pixels, analytics tools, log files, and similar technologies.
From Shopify, payment processors, shipping carriers, analytics providers, marketing platforms, fraud prevention providers, and other service providers that help us operate our store and provide our services.
From business partners or other third parties where permitted by applicable law.
How We Use Your Personal Information
WARSUN may use your personal information for the following purposes:
To process and fulfill orders, including payment processing, order confirmation, shipping, delivery, tracking, returns, refunds, warranty support, and customer service.
To provide customer support, respond to questions, review product issues, handle damaged or missing item claims, and communicate with you about your order or account.
To improve our website, products, services, customer experience, marketing, and business operations.
To personalize your shopping experience, including remembering your preferences, showing relevant products, and improving product recommendations.
To send service-related communications, such as order confirmations, shipping updates, return instructions, refund updates, account notices, and policy updates.
To send marketing communications, promotions, product updates, or advertising where permitted by law. You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email.
To detect, prevent, and investigate fraud, unauthorized transactions, security incidents, policy violations, illegal activity, or misuse of our website and services.
To comply with legal obligations, respond to lawful requests, enforce our terms and policies, resolve disputes, and protect the rights, property, and safety of WARSUN, our customers, and others.
Cookies and Similar Technologies
WARSUN uses cookies, pixels, analytics tools, and similar technologies to operate our website, improve performance, remember preferences, understand customer activity, measure advertising effectiveness, and provide a better shopping experience.
You may be able to manage cookies through your browser settings. If you disable cookies, some website features may not work properly.
Our website may also use Shopify and third-party tools that collect information about your activity across websites for analytics, advertising, fraud prevention, and service improvement.
How We Disclose Personal Information
We may disclose personal information to third parties when necessary to operate our store, provide services, comply with legal obligations, or protect our business. These third parties may include:
Shopify, which hosts and supports our online store.
Payment processors and financial service providers, which process payments and help prevent fraud.
Shipping carriers, fulfillment partners, and logistics providers, which deliver orders and provide tracking.
Customer support, technology, cloud storage, data analytics, website hosting, email, marketing, and advertising service providers.
Fraud prevention, security, and compliance providers.
Professional advisors, such as legal, accounting, insurance, or business advisors.
Government authorities, law enforcement, regulators, courts, or other parties when required by law or valid legal process.
Business partners or successors in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
We do not sell your personal information in the ordinary sense of selling customer lists for money. However, some privacy laws may define certain advertising or analytics activities as “sale,” “sharing,” or “targeted advertising.” Depending on where you live, you may have rights to opt out of those activities.
Relationship with Shopify
WARSUN uses Shopify to operate this online store. Shopify may collect and process personal information about your access to and use of the store in order to provide, support, protect, and improve its services.
Information you provide through our store may be processed by Shopify and its service providers in countries other than where you live. Shopify may also use certain information collected through our store and other merchants to provide enhanced features, analytics, fraud prevention, and advertising-related services.
To learn more about how Shopify processes personal information, please review Shopify’s privacy information at:
https://www.shopify.com/legal/privacy
You may also visit Shopify’s Privacy Portal:
Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, social media pages, payment services, shipping carrier pages, or other external services.
WARSUN is not responsible for the privacy practices, security, content, or accuracy of third-party websites. When you visit a third-party website, you should review that website’s privacy policy and terms of service.
Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@warsun.com so we can review and delete the information where required by law.
Security and Retention of Personal Information
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide our services, process orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.
The length of time we keep personal information may depend on the type of information, the reason it was collected, legal requirements, and our business needs.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
The right to request access to the personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of personal information.
The right to request a copy of your personal information.
The right to opt out of certain uses of personal information, such as targeted advertising or certain marketing activities.
The right to withdraw consent where processing is based on consent.
The right to object to or restrict certain processing where applicable by law.
These rights may not apply in all cases and may be subject to legal exceptions.
To exercise privacy rights, please contact us at support@warsun.com.
We may need to verify your identity before responding to your request. If you use an authorized agent to submit a request, we may require proof that the agent is authorized to act on your behalf.
We will respond to privacy requests within the time required by applicable law.
Marketing Communications
If you subscribe to marketing emails, we may send you promotional messages about WARSUN products, offers, updates, and related information.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email.
Even if you unsubscribe from marketing emails, we may still send non-promotional messages related to your orders, account, transactions, customer service requests, returns, refunds, warranty matters, or legal notices.
International Transfers
WARSUN may transfer, store, and process personal information in countries other than where you live, including the United States and other countries where our service providers operate.
When required by applicable law, we rely on appropriate safeguards for international transfers, such as contractual protections or other recognized transfer mechanisms.
Complaints
If you have a complaint about how we handle your personal information, please contact us at support@warsun.com.
Depending on where you live, you may also have the right to contact your local data protection authority or privacy regulator.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
WARSUN
Email: support@warsun.com
Phone: +1 (626) 816-7469
Address: 12367 Barringer St, South El Monte, CA 91733, United States
For the purpose of applicable data protection laws, WARSUN is the data controller of your personal information where required by law.