FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take for WARSUN to ship my order?
Once your order is confirmed, we typically process and ship it within 1-2 business days. Delivery times vary based on your location, with standard shipping taking 5-7 business days within the U.S. and 10-15 business days internationally.
Does WARSUN offer free shipping?
Yes, WARSUN provides free standard shipping for orders over $9 in the U.S. For international orders, shipping costs are calculated at checkout based on the destination and order weight.
What is WARSUN’s return policy?
We accept returns within 30 days of delivery for unused and undamaged products in their original packaging. To initiate a return, please contact our customer support team at support@warsun.com with your order details.
Orders
Below are some of are common questions about orders
How can I place an order on the WARSUN website?
To place an order, simply browse our product collection, select the items you like, and add them to your cart. Once you’re ready, click on the cart icon and proceed to checkout to complete your purchase.
Can I cancel or modify my WARSUN order after placing it?
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer support team at support@warsun.com with your order number and requested changes.
What payment methods does WARSUN accept?
WARSUN accepts major payment methods, including Visa, Mastercard, American Express, PayPal, and other secure payment options listed at checkout.
What should I do if I haven’t received my WARSUN order confirmation email?
If you don’t receive an order confirmation email within a few minutes of placing your order, please check your spam or junk folder. If it’s not there, contact our customer support team at support@warsun.com for assistance.
Products
Below are some common questions about our products
What makes WARSUN flashlights unique?
WARSUN flashlights stand out for their high brightness, durable design, and advanced features like multiple lighting modes, overcharge protection, and long-lasting lithium batteries. They’re perfect for outdoor adventures, work environments, and emergencies.
How long does the battery last in WARSUN flashlights?
The battery life depends on the flashlight model and lighting mode. On low mode, most WARSUN flashlights last up to 10-20 hours, while on high mode, they typically run for 3-5 hours. Rechargeable models take 4-6 hours to fully charge.
Does WARSUN offer a warranty for flashlights?
Yes, WARSUN flashlights come with a 3-year warranty. If you experience any manufacturing defects or performance issues within this period, our customer support team at support@warsun.com will assist with repairs or replacements.