Shipping policy

 

This Shipping Policy explains how we process orders, where we ship, estimated delivery times, free shipping, tracking, and what to do if there is a delivery issue.

Order Processing Time

Most orders are processed within 3 business days, Monday through Friday, excluding holidays.

Orders are fulfilled Monday through Friday. Our daily order cut-off time is 5:00 PM local warehouse time. Orders placed after the cut-off time, on weekends, or on holidays may begin processing on the next business day.

During peak seasons, holidays, promotional periods, or high order volume, processing may take longer. If there is a delay with your order, we will contact you by email.

Some orders may require additional verification for payment security or address accuracy. If additional information is needed, we may contact you by email before shipping the order.

Shipping Destinations

WARSUN currently ships to the countries and regions available at checkout.

Supported destinations include:

  • United States
  • Canada
  • United Kingdom
  • France
  • Australia
  • Japan
  • Mexico

If your country or region is not listed or is not available at checkout, please contact us at support@warsun.com to ask whether shipping may be available to your location.

Shipping Methods and Delivery Time

Available shipping methods and estimated delivery times are shown at checkout based on your delivery address.

After your order has been processed and shipped, transit time is usually 3 to 5 business days.

The estimated total delivery time is usually 6 to 8 business days, including order handling time and carrier transit time.

Orders are shipped Monday through Friday, excluding holidays.

Delivery times are estimates and may vary depending on destination, carrier availability, customs processing, local delivery conditions, weather, holidays, or other circumstances outside our control.

Shipping Costs, Customs, Duties, and Taxes

WARSUN offers free shipping on eligible orders to the countries and regions available at checkout.

  • Any shipping cost will be shown at checkout before payment.
  • Eligible orders will display Free Shipping at checkout.
  • WARSUN does not charge a standard shipping fee unless otherwise clearly stated before payment.

For international orders:

  • Customs duties, import taxes, VAT, brokerage fees, or other local charges may apply.
  • These charges are determined by the local customs authority.
  • The customer is responsible for these charges unless otherwise stated at checkout.
  • WARSUN is not responsible for delays caused by customs inspections, import processing, or local delivery procedures
Shipping Information

  • Order Tracking: After your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear. Orders shipped in multiple packages may have more than one tracking number.

  • Incorrect or Incomplete Address: Please check your shipping address before placing your order. If an incorrect or incomplete address causes a delay, failed delivery, or return, additional reshipping charges may apply.

  • Undeliverable, Refused, or Unclaimed Packages: If a package is returned because it was refused, unclaimed, or could not be delivered, we will contact you. Return shipping costs, carrier fees, or other related charges may be deducted from any refund unless otherwise required by law.

  • Lost Packages: If tracking has not updated for an unusual amount of time or the package appears lost, contact support@warsun.com. We may open an investigation with the carrier. If the carrier confirms the package was lost before delivery, WARSUN will provide an appropriate replacement or refund.

  • Packages Marked as Delivered: Please first check your mailbox, front door, reception area, parcel locker, neighbors, and local carrier office. Contact us if the package still cannot be located.

  • Damaged, Defective, or Incorrect Orders: Contact support@warsun.com within 7 days of delivery if your order arrives damaged, defective, incomplete, or different from what you ordered. Include your order number and clear photos or videos of the product, packaging, shipping label, and issue.

  • Shipping Restrictions: Some products contain rechargeable lithium batteries and may be subject to carrier, destination, or local shipping restrictions. Products that cannot be shipped to your location may be unavailable at checkout.

Contact Us

If you have questions about shipping, tracking, delivery delays, shipping to a country not listed at checkout, or damaged packages, please contact us:

Email: support@warsun.com

Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM EST

We aim to respond within 24 to 48 hours on business days.