Refund policy

We accept return requests within 30 days after your order is delivered. Before sending an item back, please contact us at support@warsun.com for return approval and instructions. Returns sent without prior approval will not be accepted.

Return Eligibility

To qualify for a return:

  • The item must be in the same condition in which it was received.
  • It must be unused or opened only for inspection and basic indoor testing.
  • All original packaging, manuals, charging cables, accessories, tags, and proof of purchase must be included.
  • Heavily used items, products damaged through misuse, modified products, unauthorized disassembly, or items missing original parts or accessories cannot be returned.
Return Process and Shipping

  • Email support@warsun.com before sending your return.

  • Include your order number, the item you want to return, and the reason for the return.

  • Include clear photos or videos if the product is defective, damaged, missing parts, or different from what you ordered.

  • If your return is approved, we will email you the return instructions and the correct return location.

  • Do not send a return until you have received approval and instructions from our support team.

  • All returns must be sent by mail.

  • For approved returns involving a defective product, shipping damage, missing parts, or an incorrect item, WARSUN will provide return instructions and, when required, a prepaid return label.

  • For returns not caused by a product issue, such as ordering the wrong item or changing your mind, you may be responsible for the return shipping cost unless otherwise required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery. Contact us immediately if the item is defective, damaged, missing parts, or different from what you ordered.

For faster support, include photos or videos showing:

  • The product issue
  • The product label or model number
  • The condition of the shipping package

Depending on the situation, we may offer replacement parts, repair support, a replacement product, a refund, or another appropriate solution.

Non-Returnable Items

We cannot accept returns for:

  • Heavily used products
  • Products damaged through misuse
  • Modified products
  • Products disassembled without authorization
  • Products missing original parts or accessories
  • Returns without proof of purchase
  • Gift cards
  • Items clearly marked as final sale

Final-sale items may still qualify for assistance when required by law or when they arrive defective, damaged, or incorrect.

Exchanges
  • Different model or product: Return the original item first. After the return is accepted, place a new order for the product you want.
  • Defective, damaged, incomplete, or incorrect orders: Contact us before placing another order. Depending on the situation, we may provide a replacement, repair support, refund, or another appropriate solution.
Refunds
  • Return inspection: After receiving and inspecting your return, we will email you to confirm whether your refund has been approved.
  • Refund method: Approved refunds will be issued to the original payment method within 10 business days.
  • Bank processing time: Your bank, credit-card company, or payment provider may require additional time for the refund to appear in your account.
  • Delayed refund: If more than 15 business days have passed since your refund was approved, please contact us.
Contact Us

For return, refund, exchange, or product-support questions, contact:

Email: support@warsun.com

Phone: +1 (626) 816-7469

Please include your order number, product model, and a clear description of the issue so we can assist you more quickly.