Warranty Policy
WARSUN is committed to providing high-quality portable lighting products and reliable after-sales support. This policy applies to genuine WARSUN products purchased through official or authorized sales channels and explains the applicable warranty periods, coverage, exclusions, and claim process.
1. Warranty Periods
15-Day Free Replacement
If a WARSUN product develops a quality-related defect under normal use within 15 days of purchase, the original purchaser may qualify for a free replacement of the same model.
If the original model is unavailable, WARSUN may provide an upgraded model or another product with equivalent or better performance.
5-Year Free Maintenance
WARSUN products are eligible for free maintenance for quality-related defects that occur under normal use within 5 years of purchase.
1-Year Rechargeable Battery Warranty
Rechargeable batteries are covered for 1 year from the date of purchase.
Consumable parts and additional accessories are not covered unless otherwise stated on the product page or required by applicable law.
Warranty Period Calculation
The warranty period begins on the purchase date shown on the invoice or other valid proof of purchase.
If proof of purchase is unavailable:
- The warranty period will begin three months after the production date shown on the product.
- For products purchased through an e-commerce platform and delivered by courier, the warranty period will begin 15 days after the payment date.
2. Warranty Coverage
This warranty covers defects in materials and workmanship that occur under normal use during the applicable warranty period.
Depending on the product, defect, and warranty period, WARSUN may:
- Repair the product
- Replace defective parts
- Replace the product with the same model
- Provide an equivalent or upgraded replacement if the original model is unavailable
Warranty service is available only to the original purchaser and is non-transferable.
Coverage applies only to genuine WARSUN products purchased through official or authorized sales channels. Products purchased from unauthorized sellers are not covered.
3. Warranty Exclusions
Free warranty service does not cover:
- Intentional damage, abuse, misuse, negligence, or accidents
- Unauthorized disassembly, modification, or third-party repairs
- Damage caused by incorrect operation, including improper or reversed battery installation
- Damage caused by battery leakage or improper storage
- Damage caused by extreme temperatures, humidity, chemicals, or unsuitable environmental conditions
- Damage caused by failure to follow the product’s operating or maintenance instructions
- Cosmetic wear, scratches, or abrasions that do not affect product performance, unless present before delivery
- Consumable parts and additional accessories, except rechargeable batteries covered by the 1-year battery warranty
- Products with missing, altered, incomplete, or unreadable serial numbers or identification markings
- Counterfeit products
- Damage caused by natural disasters, force majeure, or other events beyond WARSUN’s reasonable control
WARSUN reserves the right to refuse free warranty service when the product does not meet the warranty requirements.
4. How to Submit a Warranty Claim
To request warranty service:
- Contact support@warsun.com within 30 days of discovering the defect.
- Provide your order number and valid proof of purchase.
- Include clear photos or videos showing the product and the issue.
- Describe the problem and when it began.
Our support team will review the information and normally respond within 3–5 business days.
Depending on the issue, WARSUN may provide troubleshooting guidance, repair instructions, replacement parts, a product replacement, or another appropriate solution.
Do not return the product unless you have received approval and instructions from WARSUN.
Contact Us
For warranty questions or to submit a claim:
Trade name: WARSUN
Email: support@warsun.com
Phone: +1 (626) 816-7469